Professional Services Specialist ACRELEC

In 2004, Acrelec revolutionized the restaurant industry by pioneering the digital ordering kiosk. Since then, we have been designing and manufacturing deeply integrated software and hardware solutions, primarily in France, and helping our customers improve the in-store experience and automate and simplify point-of-sale operations.

LET’S GET PHYGITAL!

• + 1,100 dedicated employees
• Presence in 22 countries
• A culture based on customer passion, commitment, creativity, team spirit, and empathy

Are you passionate about technology and client success? Join Acrelec and become the voice of Acrelec in your market! We’re looking for a Professional Services Specialist to support self-order kiosk software and ensure smooth operations for leading QSR brands in Italy.

What You’ll Do?

• Support self-order kiosk software operations and content management.
• Set up and monitor A/B tests to optimize performance.
• Manage QA and adoption of new application releases.
• Coordinate pilots and deployments of new versions.
• Follow up on outstanding software support issues.
• Perform estate grooming: OS & middleware updates, monitoring tools for estate views.
• Participate in customer-facing grooming sessions and represent Acrelec in operational activities.
• Create and maintain localized documentation for each release along with troubleshooting guides to pass on to levels 1 and 2 support teams.
• Train local teams or client staff on new releases and troubleshooting procedures.
• Use monitoring tools to produce estate health reports

Your Impact :

You’ll be the local expert ensuring smooth deployments and high-quality service, working closely with our Program Manager and engineering teams. Your role is key to driving innovation and operational excellence.

What We’re Looking For ?

• English fluency (written & spoken).
• Strong IT skills: networking, OS.
• Nice to have: QA experience.
• Location : Italy, Milano area.