CUTOMER CARE AGENTDigital Virgo

Digital Virgo is a global leader in mobile payment and monetization through direct carrier billing (DCB). We operate in over 40 countries and partner with telecom operators and merchants to deploy high-impact payment and content services. Our Technical Project Managers ensure local project success by aligning business objectives with technical execution.

Are you passionate about digital entertainment and customer experience?

Do you thrive in fast-paced environments where creativity, analysis, and communication meet?

Join Digital Virgo Ethiopia and take part in enhancing our users’ experience across multiple entertainment platforms — from music and video to gaming and sports — while contributing to the growth of Digital Virgo’s brand presence in the region.

Main Responsibilities

• Handle and follow up on customer feedback, inquiries, and issues across multiple channels.
• Support the launch and monitoring of new services and products across countries.
• Prepare and maintain weekly and monthly performance reports.
• Contribute to the creation of engaging content aligned with our commercial brands.
• Track and analyze user insights and performance indicators to identify opportunities for improvement.
• Assist in web and digital audits to ensure quality and consistency across our online ecosystem.

Profile & Qualifications

• Bachelor’s degree or higher in Marketing, Communication, or Digital Business (or related field).
• Strong interest in digital ecosystems and customer engagement.
• Excellent writing skills and the ability to adapt content to different audiences and SEO requirements.
• Fluent in English, Amharic and afaan oromo
• Good analytical skills and attention to detail.
• Creative, curious, and proactive — with a positive and collaborative attitude.
• Familiar with social media platforms and digital communication trends.