Platform Support Technician (Porto)Generix Group

Generix Group is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows, by coordinating the entire supply process, from production to delivery, thanks to its WMS, TMS, RMS and VMI solutions; as well as logical and financial flows, by integrating the systems of all players in the chain, from order to payment, with its e-invoicing, e-reporting, EDI, P2P and O2C solutions. Generix Group creates a distinctive ecosystem designed to cater to its customers, ensuring topnotch performance and sustainability, connecting all global players in retail, industry and services, and fostering the transition toward greater digitalization and energy efficiency. With nearly 850 dedicated employees, Generix Group provides day-to-day support to over 4,500 companies across more than 60 countries, processes over 500 million invoices, handle more than 40 million order lines each month, and manage 8 million EDI messages daily. Our clientele includes Danone, FM Logistic, Fnac-Darty, Essilor, and Ferrero.

You will be involved in RUN activities (MCO, operational support and level 2/3 administration, production management, task automation) as well as some Build tasks.

As a Production Engineer, you will be responsible for managing and supervising the application environments and middlewares related to the SaaS solutions offered by our company. Your main responsibilities will include:

Creation and management of application environments:

• Setting up environments for new clients and new products
• Configuring and deploying middlewares and applications

Application deployments:

• Performing deployments in test, pre‑production, and production environments
• Coordinating with development and operations teams to ensure reliable and efficient releases

Supervision and maintenance of operational conditions (MCO/MCS):

• Proactive monitoring of environments

Incident management and technical support:

• Analyzing and resolving incidents in collaboration with internal and external teams
• Proposing improvements to reduce incident recurrence

• 2 to 5 years of experience, particularly in integration
• Professional proficiency in English
• Advanced knowledge of system administration (Linux/Windows), reverse proxy servers (HAProxy, IIS), and databases (Oracle/SQL)
• Advanced scripting skills (PowerShell, Shell, Azure DevOps) and CI/CD
• Good knowledge of .NET would be a plus
• Autonomy
• Rigor and analytical skills to effectively resolve incidents
• Multitasking ability, attention to detail, and thoroughness
• Reliability, professionalism, and ability to work under pressure